Insurance Virtual Assistant

Experienced and Trained Insurance Agency Staff - Outsource Ready

American Owned and Operated

What Sets Us Apart from Other Virtual Assistant and BPO Companies? 

Our distinct approach involves training candidates upfront by integrating them into our team and agency for vetting. This 30-day vetting process ensures that only the top candidates who can handle tasks professionally are ready to interview with potential partners.

No Startup Fee | No Lock-In Contract | Global Talent Available from Mexico, Philippines, USA

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Full-Time and Part-Time packages available

Enhance your agency's customer service experience and boost your margins with the help of our insurance virtual assistants. We've successfully supported numerous agencies like yours to achieve these goals. 

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What distinguishes our Insurance Customer Service Representatives (ICSRs)?

Rigorous Hiring Assessment:

  • Proficiency in English
  • Professional Language Skills
  • Relevant Experience
  • Motivation to excel as Insurance Professionals

Our 30-day training program ensures these standards are met before our insurance virtual assistants are ready for partner interviews.

Training Program Highlights:

  • On-Time
  • Quick Communication
  • Competency in Insurance Tasks
  • Quality Client Communication
  • Strong Teamwork Skills

Our Remote Insurance Customer Service Representatives (ICSRs) can make an immediate impact on your agency by efficiently handling tasks such as:

  • Inbound Calls: Acting as receptionists and providing translation services
  • Payment Questions and Processing
  • Mortgagee Changes
  • Retention: Streamlining the renewal process
  • Handling Returned Mail
  • Document Requests: ID cards, Dec Page Requests, etc.
  • Inspection Notifications
  • Data Management
  • Endorsement Requests
  • Email Inbox Management
  • Policy Intake
  • Mailing Address Updates
  • Quoting Software Expertise: Utilizing QuoteRush, Ezlynx, Applied, and others
  • Proficiency in Multiple Automation Software
  • Social Media Management: Platforms like LinkedIn, Facebook, and Instagram
  • Front-End Client-Facing Work and Back-End Tasks

Whatever your agency needs, our insurance virtual assistants have it covered! 

Choose Ocean Virtual Assistant for your premier insurance outsourcing solutions.

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Petar Petrovic

VIRTUAL ASSISTANT

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Petar Petrovic

VIRTUAL ASSISTANT

Ruth Cruz Sena

Bringing on virtual assistants from Ocean VA Solutions has been a fantastic decision for our insurance business. They offer an exceptional level of expertise and knowledge in the industry, efficiently handling tasks that used to take up so much of our time! Their support lessened our workload and streamlined our operations that makes everything run more smoothly. We highly recommend their VA services!

Hilda Hernández

It is a close competition with Real Estate right now but I get to compete because of Ocean Virtual Assistant Solutions! My Ocean VA added support that boosts my productivity. I am so impressed with her knowledge about Real Estate. I feel confident in giving her tasks knowing her capabilities. If you are a Real Estate Agent like me, I do recommend Ocean Virtual Assistant Solutions! Let’s be on top of the game!

Dustin Lewis

Ocean VA Solutions has been a game changer for my agency. Their VAs handle complex tasks like COIs and billing audits with ease. They’re truly part of my core team—customers even ask for them by name! Great service, unbeatable pricing, and top-notch professionalism. Highly recommend!

WHAT WE DO

At Ocean Virtual Assistant, we deliver comprehensive virtual assistance services tailored to your unique business needs. Our mission is to simplify operations, enhance efficiency, and allow you to concentrate on what truly matters. You can confidently delegate tasks to our experts by partnering with us, ensuring you stay focused on core responsibilities.

Delegate routine tasks to our experts and focus on growth.

Save costs with efficient virtual services over full-time hires.

Adjust support levels as your business needs change.

Concentrate on strategic goals and business expansion.

Entrust the tasks to experts and focus on core duties

General Virtual Assistant

Digital Marketing

Sales and Outreach

Industry Focused


Inbox and Calendar Management

CSR and Reception

Who We Serve

EXECUTIVES
ENTREPRENEURS
SMALL BUSINESS
OWNERS

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FAQ

Why Choose Ocean Virtual Assistant Solutions?

OceanVirtualAssistant.com stands out as a leader in virtual assistant outsourcing due to its commitment to increasing efficiency and reducing business costs. Our virtual assistants enhance productivity by taking on repetitive and time-consuming tasks, allowing your team to focus on core activities without the burden of operational expenses. With a global talent pool, we offer diverse skills and expertise, operating across time zones to provide flexibility and seamless expansion capabilities. Our personalized support ensures that each assistant is tailored to your needs, offering industry experience and technical knowledge for optimal results. Improving customer service through quick responses and efficient complaint handling, we help elevate your business's reputation and foster customer loyalty. These advantages make OceanVirtualAssistant.com the preferred choice for businesses seeking to optimize operations and drive growth.

How long does the hiring process take?

At Ocean Virtual Assistant, we understand the importance of time in business operations. That's why our hiring process is designed for efficiency and speed. With a pool of experienced and trained VAs ready to hit the ground running, the entire process typically spans 2 to 3 days from the interview to the start date. This swift turnaround ensures that your business can quickly benefit from the expertise and support of our virtual assistants.

Will the VA be able to work during my hours?

Absolutely! Our Virtual Assistants are equipped to work during your preferred hours, regardless of your location. Ocean Virtual Assistant ensures comprehensive coverage across all time zones, aligning our services with your schedule. This flexibility allows us to match you with a VA who operates seamlessly within your working hours, providing the support you need exactly when needed. Whether working from a different country or having unconventional hours, we accommodate your requirements, offering consistent and reliable assistance tailored to your unique time zone.

How do I communicate with my Virtual Assistant?

Communication with your Virtual Assistant is designed to be effortless and flexible, adapting to your preferred methods. You can easily stay connected through phone, email, or text. Utilize platforms like Zoom, Microsoft Teams, Slack, and Skype to conduct video meetings, share documents, and even screen-share, ensuring effective training and collaboration. Moreover, our virtual assistants can seamlessly integrate with any systems or platforms you currently use, creating a smooth workflow that aligns perfectly with your needs. This approach guarantees that your communication is effective and tailored to suit your unique preferences.

Are your VAs fluent in the English language?

Certainly! Our Virtual Assistants are fluent in written and spoken English, thanks to our meticulous hiring process. We rigorously assess English proficiency to ensure each VA meets high communication standards. We pride ourselves on selecting the top 1% of applicants, guaranteeing that your interactions are handled professionally and clearly. Additionally, our VAs continuously train to refine and enhance their communication skills, ensuring they remain at the forefront of effective client interaction. This dedication means you receive exceptional service tailored to your business needs.